You try to not make any promises you can’t keep, and when you do promise something, you do keep your word.

"I know no one knew me the first time I entered your office.  I am happy to know you all put forth an effort to know me by name each time thereafter.  This means a great deal to me.  If anyone should ask me about your service, I will be happy to recommend you and your group.  You try to not make any promises you can’t keep, and when you do promise something, you do keep your word."

Beverly A. - car accident victim